Perform other related duties as may be assigned.

Conducts himself/herself in a professional, courteous, and responsive manner, which reflects positively on the Hard Rock Hotel & Casino Sioux City.Performs fills, credits, exchanges and marker transfers procedures for departments as needed which could weigh 50 lbs.Operates company vehicles in a safe manner.Composes accident/incident reports and witness statements when necessary.Checks identification of all persons that appear to be under 30 years of age or younger.Assists the casino management team in ensuring proper arrest procedures and detainment techniques are carried out in violations of civil laws or company procedures assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.Empowered to ensure customer problems/complaints are resolved in a prompt, courteous manner whether through direct resolution or notification to the casino management team. Anticipates customer and team member needs and provides fast flawless service.Reports unsafe or hazardous conditions.Assists Casino Operations and Count departments in removing drop boxes.Maintains order on Hard Rock Hotel & Casino Sioux City’s property.(The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.) The incumbent in this position is responsible for maintaining good public relations, assisting guests/customers and team members as needed.

Must possess effective listening skills and have a proven record of good judgment. The incumbent is responsible for money transactions and must maintain a friendly and polite demeanor. Must possess mathematical skills, ability to observe and remember details and follow directions effectively. The incumbent in this position is responsible for assisting in all aspects of casino activities for the Hard Rock Hotel & Casino Sioux City in accordance with corporate policy and Iowa State Regulations. The requirements listed are a representative of the knowledge, skill, and/or ability required. Must be able to work under the guidance, leadership and direction of the Supervisor, Lead Officer and Security Manager, and must be able to perform essential duties in a satisfactory manner.

Incumbent must be friendly and courteous yet fair and firm in solving potential problems or guest concerns.

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